COMMON QUESTIONS
WHAT SHOULD I DO IF I FORGOT MY USERNAME OR PASSWORD?
Visit pushpay.com/password/forgot to regain access to your account.
CAN I MAKE ONE ACCOUNT FOR MY SPOUSE AND ME?
In our giving platform, all giving is attributed to the individual. You will each receive a giving statement at the end of the year for tax purposes.
WHERE CAN I VIEW MY GIVING HISTORY?
To view your history, visit our giving platform and click Your Account to log in. Select Manage Account and then click Transactions on the left-hand menu to see a history of payments. If you see any discrepancies, please contact Jeremy Lively at [email protected]
DO I HAVE TO TEXT A CODE EVERY TIME I WANT TO SIGN IN?
For security purposes, a 6-digit code will be sent to your phone to confirm your identity if you are signing in with a mobile phone number.
WILL MY CREDIT CARD INFORMATION BE SAVED?
Yes. When your account is created, your payment information is securely saved in your account. If you would prefer not to have your payment information saved, you may give as a guest. (Note: Recurring giving and ACH are not supported when giving as a guest.)
Have questions about giving or need help?
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ANNUAL REPORT
The Annual Report is an opportunity to keep our eye on the metrics that matter, because behind every statistic is a story.